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Go to the shopFrequently asked questions
What are your delivery costs
Orders over $100 will be delivered FREE* of charge.
Orders under $100 will be delivered for a flat fee of $9.95.
All orders are shipped from our Melbourne Warehouse using Australia Post’s E-Parcel service. Once dispatched, please allow between 2-5 business days for your order to arrive.
Unfortunately we do not currently deliver internationally. Sign up to our newsletter and be the first to know when we announce delivery to new countries.
*Free delivery applies to orders that are less than 22kg and are to be delivered within Australia. Orders over 22kg will be charged at a bulk shipping rate.
Do you deliver to countries outside of Australia?
Unfortunately we do not currently deliver internationally. Sign up to our newsletter and be the first to know when we announce delivery to new countries.
How can I track my order?
When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.
What should I do if my order doesn’t arrive?
If your order is showing that it’s been delivered but you’re yet to receive it, please contact our Customer Service team via our Contact Form or phone and they will be able to assist you.
Phone: 1800 709 714 (AEST/AEDT business hours)
Can I change the delivery address on my order?
Once an order has been placed we are unable to amend it, so please ensure you enter the correct delivery details when ordering.
Do you accept returns for unwanted items?
We want you to have a great shopping experience with us and understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items must be returned within 30 days of purchase. Unwanted items can only be returned if they are unopened and unused, with all seals and packaging still in place. It is the responsibility of the sender to package glasses safely for transport.
Unwanted items must be sent along with proof of purchase (delivery advice) to the below address:
Attention Customer Service - Returns
FACKELMANN Housewares
90B Euston Road
Alexandria
NSW 2015
Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.
Shipping costs will not be refunded.
Do you accept returns for faulty items?
Please contact our Customer Service team via our Contact Form or phone and they will be able to assist you.
Phone: 1800 709 714 (AEST/AEDT business hours)
How long do I have to return an item?
You have 30 days to return an unwanted or faulty product.
What happens if I have purchased product and it is broken prior to use?
Please contact our Customer Service team via our Contact Form or phone and they will be able to assist you.
Phone: 1800 709 714 (AEST/AEDT business hours)
Do any of your products contain lead?
All Luigi Bormioli glassware is lead-free.
What are your products made from?
From the beginning of our company in 1946 to the present, Luigi Bormioli has been committed to the purest sands, potash and other materials used in the manufacture of our high-quality glass.
Are your products dishwasher safe?
Most of our glassware is dishwasher safe. We recommend that oversized items and decorated items be hand washed. Please refer to the back of the packaging for care and handling instructions.
SON.hyx range has been tested and is resistant to over 4,000 industrial washing cycles, ensuring no alteration in transparency and brilliance.
SPARKX range has been tested and is resistant to over 2,000 industrial washing cycles, sparkling maintained.
Where do you make your glass?
Most of our glassware is made at our factory in Parma, Italy. Some of our items are manufactured for us by skilled artisans in glassworks in Germany, Turkey and China.
Are your products made from recycled glass?
In order to produce glass of the highest quality, we prefer to manufacture our products from the purest of materials and not recycled glass. We do have certain collections that are made from recycled product.
Do my glasses come with a warranty?
The manufacturer's 25-Year Limited Warranty covers edge or foot chipping as well as dullness resulting from washing. If you encounter any of the above problems, Luigi Bormioli will replace your product at no additional cost (the customer is responsible for the cost of shipping the chipped/opaque glass to Luigi Bormioli).
The following collections are covered under the manufacturer’s 25 Year Limited Warranty: Bach GP, Birrateque GPR2, Crescendo, Diamante, Optica, Regency and Talismano.
DISCLAIMER:
Luigi Bormioli reserves the right to examine each case and decide at its own discretion whether the claim justifies replacement or not. Luigi Bormioli makes no other warranty (express or implied) for its products in this warranty statement. This is a restricted warranty. Consult your dealer for warranty limits.
* This warranty does not cover broken products or any product damaged by improper use or inadequate maintenance.
SON.hyx® and SPARKX. What is the difference between these two?
Both of these ranges are produced using Luigi Bormioli’s patented glass composition.
Glassware made with SPARKX® blown ultra-clear and durable glass ensures sparkle maintained for over 2000 industrial washing cycles.
SON.hyx® is Luigi Bormioli’s latest high-tech lead-free crystal glass providing ultra-clear, totally transparent and sparkling glass. It is possible to truly appreciate the whole chromatic range of wine as in pure quartz. No alteration in transparency and brilliance over 4000 industrial washing cycles.
Both ranges are manufactured with patented TITANIUM Reinforced®, permanent anti-abrasion treatment on the stems which increases their resistance to breakages resulting in a longer service life.
Each range uses pulled stem technique for their stemware which means the whole glass and stem is made from the one piece of glass with no joints or seams. They also have laser-cut fine and reinforced rims. Both ranges are produced lead and other heavy metal free.
What are your corporate social responsibility credentials?
We consider it a privilege to have been given the opportunity to enhance the intrinsic sustainability of glass; a hygienic, safe, versatile, entirely, and infinitely recyclable material.
Our responsible outlook is evidenced by our corporation adopting since 1996 a Quality Management System ISO 9001 certified by our participation in other initiatives focused on regulating and constantly improving our business.
Our corporation is certified ISO50001 Energy Management System, ISO45001 Occupational Health and Safety Management System, ECOVADIS business Sustainability Ratings, ISO14064 Carbon Footprint Quantification of Greenhouse Gas Emissions, ISO14001 Environmental Management System, AEO Authorized Economic Operator, FSSC 22000 Food Safety Management System Certified by DNV GL (for packaging), CDP Carbon Disclosure Project, HIGG Index Measurement of Environmental and Social Impacts, UN Global Compact Commitment in the areas of human rights, labour, the environment and the fight against corruption, SEDEX Assessment and improvement of working conditions.
Our focus on the environmental impact of our activities develops in three different directions: choice of machinery, increasing use of PCR (Post Consumer Recycled) material and the development of environmentally friendly processes and products. Glass is infinitely recyclable and reduces environmental pollution by 14-20%. Its production generates very low CO2 emission levels thanks to use of electric furnaces.
