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Go to the shopWarranty Information
Warranty Information
Limited Guarantee Coverage*
The 25 year Limited manufacturer's Guarantee covers chipping on the rim or foot as well as any discolouration or cloudiness resulting from washing (see photos for chipping and discoloration).
If you experience any of these issues, Luigi Bormioli will replace your glass at no cost to you (customer is responsible for the cost to return chipped / discoloured glass to Luigi Bormioli). Luigi Bormioli reserves the right to replace the glass with a substitute product of equal or greater quality in the event this glassware is in no longer in production.
To claim, fill out our contact form, please wrap the product carefully and include proof of purchase to Fackelmann Housewares at your expense. Fackelmann will repair, replace or refund (our choice) defective products without further cost.
Australian consumers
Ship to the following address for a replacement product:
Attn: Customer Service
90B Euston Road, Alexandria NSW 2015
*This guarantee does not cover broken glassware or any glassware that is damaged as a result of improper care and handling
